Last updated April 30, 2020
How is Mubdian responding to COVID-19?
As you may know, every product at Mubdian is made-to-order. Right now, our American distribution teams in California and North Carolina are operating at a reduced capacity (less workers available for printing and shipping). As a result, we are experiencing unprecedented delays in getting your items out the door. In some cases, certain American orders are being fulfilled at our distribution in Europe or Mexico if we're finding it will be faster and more efficient. This is why some orders might be separated into multiple shipments. All facilities are practicing extra safety measures.
How long will it take for me to receive my order?
When things were "normal" before the pandemic began, it took a maximum of 7 business days for us to complete an order before it was shipped. Now, our times have slightly increased (see below). Please remember that these timings do not include the time it takes to ship your order (shipping time is selected by the customer during checkout).
- Printed items: 15-20 business days (not including shipping)
- Embroidered items: 5-7 business days (not including shipping)
- Accessories (including bags and mugs): 6-9 business days (not including shipping)
- Prints: 3-7 business days (not including shipping)
It certainly doesn't help that the timings above do not represent any delays that can occur during shipping. While we have not been seeing exorbitant delays with our customers these days, we still strongly encourage shopping early if you need an item for a specific date or event (e.g., Mother's Day or Ramadan).
What security measures are you taking while making my items?
We're taking lots of extra measures to keep our workers safe. Shifts are being staggered, a 6-foot distance is observed between each station, break rooms have partitions, and PPE (e.g., gloves and safety masks) are being distributed as often as possible.
We will continue to follow guidelines from the CDC, WHO, US Department of State, local governments, and health agencies and adapt our facility operations accordingly.
Are there any countries you don't ship to because of COVID-19?
We have currently needed to halt shipping to the following countries: Benin, Bosnia and Herzegovina, Burundi, China, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.
Are you selling masks?
Currently, we're offering a 3-pack Black Face Mask, as well as a Multipurpose Face Mask, which is available in beta mode now (this means it's discounted until we receive enough feedback from customers on whether or not we should keep it). Feel free to try it and let us know!
If any of your questions or concerns were not addressed, please don't hesitate to reach us.