Last updated January 21, 2021
It takes us anywhere from 2 to 7* business days to get your order out the door (this does not include shipping).
*Mugs and canvases are taking 3 to 8 business days.
The timings above do not represent any delays that can occur during shipping. While we have not been seeing exorbitant delays with our customers these days, we still strongly encourage shopping early if you need an item for a specific date or event (e.g., Ramadan, Eid or birthdays).
Like most businesses, Mubdian has been affected by the worldwide industry-wide delays of 2020's holiday season. Once we ship your items, we're at the mercy of our carriers (e.g., USPS, UPS, FedEx). North American carriers are still struggling with the vast amount of shipments, which results in delayed ordered and tracking links not getting regularly updated. While we're seeing significant improvements with shipping speeds, please know that your order could take more than five business days to reach.
As always, you can always reach out to us if you're concerned about delivery times, and we'll see what we can do on our end to get you more information about your order.
Finally, if your order is a gift, we're more than happy to send a text to your gift recipient to let them know something special is on its way. Mubdian thanks you for having patience with a small business like us!
Other companies are much faster even during the pandemic, so what's the hold up?
Mubdian is still a 2-person (read: super small) company. Kindly remember that all of our products are made to order (we try to be eco-friendly and don't carry inventory on hand, which is why we are not always able to ship your order to you right away). Once we do ship your order, we're still at the mercy of USPS, UPS, FedEx and other carrier(s) that service your area.
If any of your questions or concerns were not addressed, please don't hesitate to contact us.